Privacy Policy

Last updated: July 21, 2026

United National HVAC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, use our services, or interact with us through SMS text messaging, phone calls, or online forms. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us when you:

• Submit a lead form on our website (unitednationalhvacdfw.com) — including your first name, last name, phone number, email address, zip code, and the nature of your service request.
• Use our chat widget — including your name, phone number, and details about your HVAC issue provided during the conversation.
• Submit a lead through a Facebook ad or other advertising platform — including information you voluntarily provide such as your name, phone number, email, and service interest.
• Call us or text us — we may log your phone number, call details, and any information you share.

We also automatically collect certain technical data such as your IP address, browser type, device information, and pages visited, through cookies and analytics tools like Google Analytics.

2. SMS Text Messaging Consent & Practices

2.1 Consent to Receive SMS Messages

By providing your phone number through our website lead form, chat widget, Facebook lead ads, or other channels, and by checking the consent checkbox or otherwise indicating your consent, you expressly agree to receive SMS text messages and phone calls from United National HVAC, including automated and pre-recorded messages, related to your service request, appointment scheduling, follow-up communications, and service updates.

You are not required to provide consent as a condition of purchasing any goods or services.

2.2 Message Frequency & Types

Message frequency varies depending on your service needs. Typical messages include:

• Appointment confirmation and reminders
• Technician arrival notifications
• Service follow-up and satisfaction checks
• Quotes and estimate information
• Seasonal maintenance reminders (if you opt in)

2.3 Opt-Out Instructions

You may opt out of receiving SMS text messages at any time by:

• Replying STOP or UNSUBSCRIBE to any text message you receive from us
• Replying HELP for assistance with opting out
• Contacting us directly at 214-983-0507 or service@unitednationalhvac.com

After opting out, you may still receive non-marketing transactional messages (e.g., appointment confirmations) related to active service requests.

2.4 Data & Message Rates

Standard message and data rates may apply for SMS messages, depending on your wireless carrier plan. We are not responsible for any charges imposed by your mobile carrier.

3. How We Use Your Information

We use the information we collect to:

• Respond to your service requests and schedule appointments
• Send SMS text messages and call you regarding your service
• Provide customer support and follow-up communications
• Improve our website, services, and customer experience
• Analyze website traffic and marketing performance
• Comply with legal obligations and protect our rights

4. How We Share Your Information

We do not sell, rent, or share your mobile phone number, SMS data, or personal information with third parties for marketing purposes. Mobile information is used solely for service-related communications from United National HVAC.

We may share limited information with service providers who help us operate — such as SMS/texting platforms (e.g., Twilio), analytics providers (e.g., Google Analytics), and lead management tools. These providers are bound by confidentiality obligations and are prohibited from using your data for their own marketing purposes.

We may share information with legal authorities when required by law, court order, or to protect our rights and safety.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies (including Google Analytics with Measurement ID G-JC5RL5EFWK) to track website usage, understand visitor behavior, and improve our services. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Lead data is typically retained for a minimum of 2 years and may be kept longer if required for legal or business purposes.

7. Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Request access to the personal information we hold about you
• Request deletion of your personal information
• Request correction of inaccurate information
• Opt out of the sale or sharing of your personal information
• Limit the use of your sensitive personal information

To exercise any of these rights, contact us using the information provided below. We will respond to your request within 30 days.

8. Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. SMS Compliance — TCPA Notice

United National HVAC complies with the Telephone Consumer Protection Act (TCPA) and applicable state laws governing SMS text messaging. We obtain prior express written consent before sending automated text messages. Our SMS practices include:

• Clear opt-in language on all lead forms and Facebook lead ads
• Business identification in every text message
• Opt-out instructions (STOP/UNSUBSCRIBE) available at any time
• No messages sent outside of permitted hours (8:00 AM - 9:00 PM local time)

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Material changes will be noted by updating the date at the top of this policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

© 2026 United National HVAC — All Rights Reserved. A United National Werks Company.